Retail Services Curriculum Framework – Stage 6 Syllabus – Part B
For implementation from 2008
- Retail Services (120 indicative hours)
- Retail Services (240 indicative hours)
Part B of the syllabus contains the units of competency from the Training Package including HSC requirements and advice for each mandatory unit.
- Retail Services Curriculum Framework Part B
- PDF (514 pages, 4.4 MB)
- Updated October 2010
- Introduction to Part B
- PDF (10 pages, 684 KB)
- Word (10 pages, 193 KB)
- Updated October 2010
| Unit title | Unit code and PDF download | Unit code and Word document download | publication date |
|---|---|---|---|
| Apply point-of-sale handling procedures | SIRXCCS001A (10 pages, 110 KB) | SIRXCCS001A (10 pages, 150 KB) | 25 October 2007 |
| Interact with customers | SIRXCCS002A (12 pages, 110 KB) | SIRXCCS002A (112 pages, 135 KB) | 25 October 2007 |
| Organise and maintain work areas | SIRXCLM001A (6 pages, 65 KB) | SIRXCLM001A (6 pages, 80 KB) | 25 October 2007 |
| Communicate in the workplace | SIRXCOM001A (13 pages, 115 KB) | SIRXCOM001A (13 pages, 145 KB) | 25 October 2007 |
| Operate retail technology | SIRXICT001A (5 pages, 55 KB) | SIRXICT001A (5 pages, 70 KB) | 25 October 2007 |
| Work effectively in a retail environment | SIRXIND001A (16 pages, 140 KB) | SIRXIND001A (16 pages, 150 KB) | 25 October 2007 |
| Perform stock control procedures | SIRXINV001A (10 pages, 95 KB) | SIRXINV001A (10 pages, 120 KB) | 25 October 2007 |
| Apply safe working practices | SIRXOHS001A (15 pages, 130 KB) | SIRXOHS001A (15 pages, 140 KB) | 25 October 2007 |
| Minimise theft | SIRXRSK001A (8 pages, 90 KB) | SIRXRSK001A (8 pages, 100 KB) | 25 October 2007 |
| Merchandise products | SIRXMER001A (110 pages, 35 KB) | SIRXMER001A (10 pages, 135 KB) | 25 October 2007 |
| Sell products and services | SIRXSLS001A (12 pages, 125 KB) | SIRXSLS001A (12pages, 145 KB) | 25 October 2007 |
| Advise on products and services | SIRXSLS002A (7 pages, 85 KB) | SIRXSLS002A (7 pages, 100 KB) | 25 October 2007 |
| Apply retail food safety practices | SIRRFSA001A (14 pages, 135 KB) | SIRRFSA001A (14 pages, 160 KB) | 25 October 2007 |
| Merchandise food products | SIRRMER001A (14 pages, 140 KB) | SIRRMER001A (14 pages, 170 KB) | 25 October 2007 |
| Advise on food products and services | SIRRRPK001A (7 pages, 85 KB) | SIRRRPK001A (7 pages, 100 KB) | 25 October 2007 |
| Pack and display meat products | SIRRMER002A (16 pages, 145 KB) | SIRRMER002A (16 pages, 190 KB) | 25 October 2007 |
| Advise on meat products | SIRRRPK002A (8 pages, 90 KB) | SIRRRPK002A (8 pages, 105 KB) | 25 October 2007 |
| Prepare and display fast food items | SIRRMER003A (16 pages, 145 KB) | SIRRMER003A (16 pages, 200 KB) | 25 October 2007 |
| Advise on fast food products | SIRRRPK003A (7 pages, 85 KB) | SIRRRPK003A (7 pages, 100 KB) | 25 October 2007 |
| Prepare and display bakery products | SIRRMER004A (15 pages, 145 KB) | SIRRMER004A (15 pages, 180 KB) | 25 October 2007 |
| Advise on bakery products | SIRRRPK004A (8 pages, 90 KB) | SIRRRPK004A (8 pages, 110 KB) | 25 October 2007 |
| Retail fresh, frozen and live seafood | SFIDIST202B (14 pages, 125 KB) | SFIDIST202B (14 pages, 160 KB) | 25 October 2007 |
| Advise on seafood products | SIRRRPK005A (8 pages, 90 KB) | SIRRRPK005A (8 pages, 110 KB) | 25 October 2007 |
| Confirm wholesale business practices | SIRWIND001A (10 pages, 100 KB) | SIRWIND001A (10 pages, 130 KB) | 25 October 2007 |
| Sell products and services to business customers | SIRWSLS001A (13 pages, 130 KB) | SIRWSLS001A (13 pages, 160 KB) | 25 October 2007 |
| Comply with legislative requirements affecting business activities | SIRXGLC003A (12 pages, 120 KB) | SIRXGLC003A (12 pages, 130 KB) | 25 October 2007 |
| Handle mail | BSBINM202A (5 pages, 164 KB) | BSBINM202A (5 pages, 66 KB) | 12 November 2010 |
| Apply retail office procedures | SIRXADM001A (6 pages, 70 KB) | SIRXADM001A (6 pages, 100 KB) | 25 October 2007 |
| Coordinate retail office | SIRXADM002A (6 pages, 80 KB) | SIRXADM002A (6 pages, 110 KB) | 25 October 2007 |
| Use business technology | BSBWOR204A (4 pages, 147 KB) | BSBWOR204A (4 pages, 66 KB) | 12 November 2010 |
| Use basic computer technology | ICTCC120A (4 pages, 55 KB) | ICTCC120A (4 pages, 80 KB) | 25 October 2007 |
| Use an enterprise information system | ICTCC121A (4 pages, 55 KB) | ICTCC121A (4 pages, 80 KB) | 25 October 2007 |
| Process sales | ICTCC241A (5 pages, 60 KB) | ICTCC241A (5 pages, 90 KB) | 25 October 2007 |
| Use computers as part of business and e-commerce processes | SIRXICT002A (7 pages, 80 KB) | SIRXICT002A (7 pages, 105 KB) | 25 October 2007 |
| Accept prescriptions and deliver medicine | SIRPDIS001A (6 pages, 75 KB) | SIRPDIS001A (6 pages, 95 KB) | 25 October 2007 |
| Deliver prescription medicines to customers outside the pharmacy | SIRPDIS002A (6 pages, 75 KB) | SIRPDIS002A (6 pages, 90 KB) | 25 October 2007 |
| Support the sale of pharmacy and pharmacist-only medicines | SIRPPKS001A (6 pages, 70 KB) | SIRPPKS001A (6 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell products related to allergies | SIRPPKS002A (5 pages, 65 KB) | SIRPPKS002A (5 pages, 100 KB) | 25 October 2007 |
| Identify, locate and sell analgesic and anti-inflammatory products | SIRPPKS003A (5 pages, 65 KB) | SIRPPKS003A (5 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell baby and infant care products | SIRPPKS004A (5 pages, 65 KB) | SIRPPKS004A (5 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell cough and cold products | SIRPPKS005A (5 pages, 60 KB) | SIRPPKS005A (5 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell eye, ear and oral care products | SIRPPKS006A (5 pages, 65 KB) | SIRPPKS006A (5 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell products for gastro-intestinal conditions | SIRPPKS007A (5 pages, 65 KB) | SIRPPKS007A (5 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell first aid and wound care products | SIRPPKS008A (5 pages, 65 KB) | SIRPPKS008A (5 pages, 80 KB) | 25 October 2007 |
| Identify, locate and sell products for skin and fungal conditions | SIRPPKS009A (5 pages, 65 KB) | SIRPPKS009A (5 pages, 80 KB) | 25 October 2007 |
| Complete debtor processes | SIRWFIN001A (6 pages, 70 KB) | SIRWFIN001A (6 pages, 85 KB) | 25 October 2007 |
| Balance point-of-sale terminal | SIRXFIN001A (4 pages, 60 KB) | SIRXFIN001A (4 pages, 75 KB) | 25 October 2007 |
| Perform retail finance duties | SIRXFIN002A (4 pages, 65 KB) | SIRXFIN002A (4 pages, 95 KB) | 25 October 2007 |
| Package goods | TDTA1197B (6 pages, 80 KB) | TDTA1197B (6 pages, 90 KB) | 25 October 2007 |
| Pick and process orders | TDTA1297B (6 pages, 75 KB) | TDTA1297B (6 pages, 100 KB) | 25 October 2007 |
| Despatch stock | TDTA2197B (7 pages, 80 KB) | TDTA2197B (7 pages, 100 KB) | 25 October 2007 |
| Shift materials safely using manual handling methods | TDTD197B (6 pages, 75 KB) | TDTD197B (6 pages, 105 KB) | 25 October 2007 |
| Move materials mechanically using automated equipment | TDTD1397B (6 pages, 65 KB) | TDTD1397B (6 pages, 85 KB) | 25 October 2007 |
| Process purchases | SIRWINV001A (6 pages, 70 KB) | SIRWINV001A (6 pages, 90 KB) | 25 October 2007 |
| Maintain and order stock | SIRXINV002A (6 pages, 75 KB) | SIRXINV002A (6 pages, 110 KB) | 25 October 2007 |
| Provide marketing and promotion program support | SIRXMPR002A (4 pages, 60 KB) | SIRXMPR002A (4 pages, 70 KB) | 25 October 2007 |
| Conduct telemarketing | SIRXMPR003A (8 pages, 85 KB) | SIRXMPR003A (8 pages, 115 KB) | 25 October 2007 |
| Create a display | SIRXMER005A (5 pages, 65 KB) | SIRXMER005A (5 pages, 85 KB) | 25 October 2007 |
| Develop product knowledge | BSBPRO401A (4 pages, 61 KB) | BSBPRO401A (4 pages, 152 KB) | 12 November 2010 |
| Recommend health and nutritional products and services | SIRXRPK001A (6 pages, 65 KB) | SIRXRPK001A (6 pages, 80 KB) | 25 October 2007 |
| Recommend hair, beauty and cosmetic products and services | SIRXRPK002A (6 pages, 70 KB) | SIRXRPK002A (6 pages, 85 KB) | 25 October 2007 |
| Recommend specialised products and services | SIRRRPK014A (9 pages, 85 KB) | SIRRRPK014A (9 pages, 120 KB) | 25 October 2007 |
| Process postal outlet transactions | SIRRPOS001A (5 pages, 35 KB) | SIRRPOS001A (5 pages, 105 KB) | 25 October 2007 |
| Handle mail received in a retail environment | SIRRPOS002A (6 pages, 65 KB) | SIRRPOS002A (6 pages, 80 KB) | 25 October 2007 |
| Deliver mail in a retail environment | SIRRPOS003A (5 pages, 60 KB) | SIRRPOS003A (5 pages, 80 KB) | 25 October 2007 |
| Access product and service performance data | SIRXPRO008A (4 pages, 60 KB) | SIRXPRO008A (4 pages, 80 KB) | 25 October 2007 |
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